Who has a statutory right of withdrawal?

Consumers buying at a distance in the EU and the EEA, under Directive 2011/83/EU, and in the UK under the Consumer Contracts Regulations 2013. The period is 14 days and it starts when the goods are received, or when the contract is concluded for services and digital content. Business customers have no such right.

Does Switzerland have a 14-day return right?

No. Swiss law gives no general statutory withdrawal right for online purchases, so a Swiss shop is free to set its own returns policy, or none at all. Most shops offer one voluntarily because customers expect it, and this generator writes it as an explicit voluntary policy rather than pretending it is statutory.

What happens if I do not provide the information?

In the EU the withdrawal period extends by up to twelve months, and the consumer does not bear the return costs unless you told them they would. Getting the model withdrawal form and the cost allocation right is therefore the cheapest risk reduction available to a shop.

Right of withdrawal generator

The 14-day withdrawal right for EU and UK consumers, or a voluntary returns policy for Switzerland and the US, plus the model form.

Fill in the form, read the draft as it writes itself, copy it. No account, no e-mail address, nothing stored on our side.

Country of the operator

Document language

Legal company name

As registered, e.g. Muster AG

Legal form

AG, GmbH, Sàrl, sole trader…

Postal address

Street, number, postcode, town, country

E-mail address

Telephone

Website

example.com

Return window (days)

Fixed at 14 days where the law sets it.

Who pays return shipping?

What an account adds

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RIGHT OF WITHDRAWAL AND REFUNDS
===============================

Automatically generated draft — no legal validity
This text was generated automatically from the details you entered. It has not been checked by a lawyer, is not legal advice and has no legal validity. Read it in full, adapt it to what your business actually does, and have it reviewed before you publish or rely on it.
------------------------------------------------------------

Note on Swiss law

Swiss law does not grant consumers a general statutory right of withdrawal for purchases made online or by distance selling. Once your order has been accepted, a binding contract exists. Your company nevertheless offers you the following voluntary return policy, under which you may return your purchase within 14 days on the conditions described below. This policy does not affect your statutory warranty rights in the event of defective goods.

Right of withdrawal

You may withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day:

- on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods; or, in the case of several goods ordered in one order and delivered separately, of the last good;

- on which you acquire physical possession of the last lot or piece, in the case of goods consisting of multiple lots or pieces;

- on which you acquire physical possession of the first good, in the case of contracts for the regular delivery of goods over a defined period;

- of the conclusion of the contract, in the case of services or digital content not supplied on a tangible medium.

How to exercise the right

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (for example a letter sent by post or an e-mail) addressed to:

Your company

You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of the right before the period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days after the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. For goods which cannot normally be returned by post, the cost is estimated at a maximum of the shipping cost charged for delivery.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested that the performance of services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal, in comparison with the full coverage of the contract.

Exceptions

The right of withdrawal does not apply, or expires early, in the case of contracts:

- for the supply of goods made to your specifications or clearly personalised;

- for the supply of goods which are liable to deteriorate or expire rapidly;

- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

- for the supply of goods which are, after delivery, inseparably mixed with other items according to their nature;

- for the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;

- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;

- for the supply of digital content not supplied on a tangible medium, if performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal;

- for services, if the service has been fully performed and performance began with your prior express consent and your acknowledgement that you lose your right of withdrawal once the contract has been fully performed.

Returned goods must be complete, unused and, where applicable, in their original packaging. Please enclose a copy of the invoice or order confirmation with the return.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Your company

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

______________________________________________

Ordered on (*) / received on (*): ______________________

Name of consumer(s): ______________________________

Address of consumer(s): ____________________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: ______________________

(*) Delete as appropriate.

Contact

If you have questions about returns or refunds, please contact Your company. Our general terms and conditions are available at [the URL of your terms and conditions].

Version dated 22.09.2026.

Generated template — informational, not legal advice. Have it reviewed before relying on it.

------------------------------------------------------------
Automatically generated draft — no legal validity
This text was generated automatically from the details you entered. It has not been checked by a lawyer, is not legal advice and has no legal validity. Read it in full, adapt it to what your business actually does, and have it reviewed before you publish or rely on it.

<h1>Right of withdrawal and refunds</h1>
<div class="ampsand-draft-notice"><p><strong>Automatically generated draft — no legal validity</strong><br>This text was generated automatically from the details you entered. It has not been checked by a lawyer, is not legal advice and has no legal validity. Read it in full, adapt it to what your business actually does, and have it reviewed before you publish or rely on it.</p></div>
<hr>
<!--[if BLOCK]><![endif]--><h2>Note on Swiss law</h2>
<p>Swiss law does not grant consumers a general statutory right of withdrawal for purchases made online or by distance selling. Once your order has been accepted, a binding contract exists. Your company nevertheless offers you the following <strong>voluntary return policy</strong>, under which you may return your purchase within 14 days on the conditions described below. This policy does not affect your statutory warranty rights in the event of defective goods.</p>
<!--[if ENDBLOCK]><![endif]-->
<h2>Right of withdrawal</h2>
<!--[if BLOCK]><![endif]--><p>You may withdraw from the contract within 14 days without giving any reason.</p>
<!--[if ENDBLOCK]><![endif]--><p>The withdrawal period expires 14 days after the day:</p>
<ul>
<li>on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods; or, in the case of several goods ordered in one order and delivered separately, of the last good;</li>
<li>on which you acquire physical possession of the last lot or piece, in the case of goods consisting of multiple lots or pieces;</li>
<li>on which you acquire physical possession of the first good, in the case of contracts for the regular delivery of goods over a defined period;</li>
<li>of the conclusion of the contract, in the case of services or digital content not supplied on a tangible medium.</li>
</ul>

<h2>How to exercise the right</h2>
<p>To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (for example a letter sent by post or an e-mail) addressed to:</p>
<p>Your company</p>
<!--[if BLOCK]><![endif]--><!--[if ENDBLOCK]><![endif]--><!--[if BLOCK]><![endif]--><!--[if ENDBLOCK]><![endif]--><!--[if BLOCK]><![endif]--><!--[if ENDBLOCK]><![endif]--><p>You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of the right before the period has expired.</p>

<h2>Effects of withdrawal</h2>
<p>If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days after the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.</p>
<p>We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.</p>
<p>You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.</p>
<!--[if BLOCK]><![endif]--><p>You will have to bear the direct cost of returning the goods. For goods which cannot normally be returned by post, the cost is estimated at a maximum of the shipping cost charged for delivery.</p>
<!--[if ENDBLOCK]><![endif]--><p>You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.</p>
<p>If you requested that the performance of services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal, in comparison with the full coverage of the contract.</p>

<h2>Exceptions</h2>
<p>The right of withdrawal does not apply, or expires early, in the case of contracts:</p>
<ul>
<li>for the supply of goods made to your specifications or clearly personalised;</li>
<li>for the supply of goods which are liable to deteriorate or expire rapidly;</li>
<li>for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;</li>
<li>for the supply of goods which are, after delivery, inseparably mixed with other items according to their nature;</li>
<li>for the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;</li>
<li>for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;</li>
<li>for the supply of digital content not supplied on a tangible medium, if performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal;</li>
<li>for services, if the service has been fully performed and performance began with your prior express consent and your acknowledgement that you lose your right of withdrawal once the contract has been fully performed.</li>
</ul>
<!--[if BLOCK]><![endif]--><p>Returned goods must be complete, unused and, where applicable, in their original packaging. Please enclose a copy of the invoice or order confirmation with the return.</p>
<!--[if ENDBLOCK]><![endif]-->
<h2>Model withdrawal form</h2>
<p>Complete and return this form only if you wish to withdraw from the contract.</p>
<div style="border:1px solid currentColor;padding:1rem 1.25rem;margin:1rem 0">
<p>To: Your company</p>
<p>I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):</p>
<p>______________________________________________</p>
<p>Ordered on (*) / received on (*): ______________________</p>
<p>Name of consumer(s): ______________________________</p>
<p>Address of consumer(s): ____________________________</p>
<p>Signature of consumer(s) (only if this form is notified on paper): ______________________</p>
<p>Date: ______________________</p>
<p>(*) Delete as appropriate.</p>
</div>

<h2>Contact</h2>
<p>If you have questions about returns or refunds, please contact Your company<!--[if BLOCK]><![endif]--><!--[if ENDBLOCK]><![endif]-->. Our general terms and conditions are available at [the URL of your terms and conditions].</p>
<p>Version dated 22.09.2026.</p>

<p><em>Generated template — informational, not legal advice. Have it reviewed before relying on it.</em></p>

<hr>
<div class="ampsand-draft-notice"><p><strong>Automatically generated draft — no legal validity</strong><br>This text was generated automatically from the details you entered. It has not been checked by a lawyer, is not legal advice and has no legal validity. Read it in full, adapt it to what your business actually does, and have it reviewed before you publish or rely on it.</p></div>

Right of withdrawal and refunds

Automatically generated draft — no legal validity
This text was generated automatically from the details you entered. It has not been checked by a lawyer, is not legal advice and has no legal validity. Read it in full, adapt it to what your business actually does, and have it reviewed before you publish or rely on it.

Note on Swiss law

Swiss law does not grant consumers a general statutory right of withdrawal for purchases made online or by distance selling. Once your order has been accepted, a binding contract exists. Your company nevertheless offers you the following voluntary return policy, under which you may return your purchase within 14 days on the conditions described below. This policy does not affect your statutory warranty rights in the event of defective goods.

Right of withdrawal

You may withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day:

on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods; or, in the case of several goods ordered in one order and delivered separately, of the last good;
on which you acquire physical possession of the last lot or piece, in the case of goods consisting of multiple lots or pieces;
on which you acquire physical possession of the first good, in the case of contracts for the regular delivery of goods over a defined period;
of the conclusion of the contract, in the case of services or digital content not supplied on a tangible medium.

How to exercise the right

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (for example a letter sent by post or an e-mail) addressed to:

Your company

You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of the right before the period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days after the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. For goods which cannot normally be returned by post, the cost is estimated at a maximum of the shipping cost charged for delivery.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested that the performance of services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal, in comparison with the full coverage of the contract.

Exceptions

The right of withdrawal does not apply, or expires early, in the case of contracts:

for the supply of goods made to your specifications or clearly personalised;
for the supply of goods which are liable to deteriorate or expire rapidly;
for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
for the supply of goods which are, after delivery, inseparably mixed with other items according to their nature;
for the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;
for the supply of digital content not supplied on a tangible medium, if performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal;
for services, if the service has been fully performed and performance began with your prior express consent and your acknowledgement that you lose your right of withdrawal once the contract has been fully performed.

Returned goods must be complete, unused and, where applicable, in their original packaging. Please enclose a copy of the invoice or order confirmation with the return.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Your company

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

______________________________________________

Ordered on (*) / received on (*): ______________________

Name of consumer(s): ______________________________

Address of consumer(s): ____________________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: ______________________

(*) Delete as appropriate.

Contact

If you have questions about returns or refunds, please contact Your company. Our general terms and conditions are available at [the URL of your terms and conditions].

Version dated 22.09.2026.

Generated template — informational, not legal advice. Have it reviewed before relying on it.

Automatically generated draft — no legal validity
This text was generated automatically from the details you entered. It has not been checked by a lawyer, is not legal advice and has no legal validity. Read it in full, adapt it to what your business actually does, and have it reviewed before you publish or rely on it.

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