The contract with your customers: ordering, prices, delivery, termination, liability and applicable law.
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Automatically generated draft — no legal validity
This text was generated automatically from the details you entered. It has not been checked by a lawyer, is not legal advice and has no legal validity. Read it in full, adapt it to what your business actually does, and have it reviewed before you publish or rely on it.
These terms and conditions apply to all contracts concluded between Your company (hereinafter "we" or "us") and you as the customer via the website example.com (Your company) concerning goods.
Contracting partner:
Your company
Our offers are directed at both consumers and entrepreneurs. A consumer is any natural person who enters into a contract for purposes that are predominantly outside their trade, business or profession. Where individual provisions apply only to consumers or only to entrepreneurs, this is stated expressly.
Deviating, conflicting or supplementary terms of the customer do not form part of the contract unless we have expressly agreed to them in writing.
The presentation of goods on our website does not constitute a legally binding offer but an invitation to place an order. By completing the order process and clicking the final order button, you submit a binding offer to conclude a contract.
Before submitting the order, you can review and correct all entries at any time using the usual browser functions and the correction options provided in the order process. We confirm receipt of your order immediately by e-mail (order confirmation). This receipt confirmation does not yet constitute acceptance of your offer.
A contract is concluded when we accept your order by an express declaration of acceptance, by dispatching the goods, by providing access to the service, or by requesting payment, whichever occurs first. If we do not accept your order within five business days, you are no longer bound by it.
The text of the contract is stored by us and sent to you together with these terms by e-mail after your order. The contract is concluded in the language of the website you used to order.
All prices stated are final prices and include the statutory value added tax applicable at the time of the order, unless expressly indicated otherwise. Any shipping costs are shown separately before the order is submitted.
The payment methods available to you are shown in the order process before you submit your order.
Unless otherwise agreed, payment is due upon conclusion of the contract. If payment by invoice is offered, the invoice amount is payable within the period stated on the invoice without deduction. In the event of late payment we may charge statutory default interest and reasonable reminder fees.
Delivery is made to the delivery address you provide within the delivery regions stated on our website. Delivery times are stated on the product page and in the order process; unless otherwise stated, delivery is made within the period stated in our shipping information. If a product is temporarily unavailable, we will inform you without delay and refund any payments already made if delivery cannot be performed within a reasonable time.
We are entitled to make partial deliveries where this is reasonable for you; you will not incur additional shipping costs for partial deliveries we initiate.
For consumers, the risk of accidental loss or deterioration of the goods passes only when the goods are handed over to you or to a person designated by you. For entrepreneurs, the risk passes upon handover to the carrier.
The statutory warranty rights apply. If you are a consumer, nothing in these terms limits your statutory rights in the event of defective goods, digital content or services, including the right to repair or replacement, price reduction, or termination of the contract, within the statutory periods.
We are liable without limitation for damage resulting from injury to life, body or health, for damage caused intentionally or by gross negligence, for claims under product liability law, and where we have given a guarantee.
In the event of a slightly negligent breach of an essential contractual obligation, i.e. an obligation whose fulfilment is a prerequisite for the proper performance of the contract and on whose fulfilment you may regularly rely, our liability is limited to the foreseeable damage typical of this type of contract. Any further liability for slight negligence is excluded. Where our liability is excluded or limited, this also applies to the personal liability of our employees, representatives and agents.
The goods remain our property until the purchase price has been paid in full.
Swiss law does not grant a general statutory right of withdrawal for online purchases. Whether and under what conditions you may return goods is set out in our returns policy, available at [the URL of your right of withdrawal page].
We process personal data in connection with your order in accordance with the applicable data protection laws. Details of the data we collect, the purposes of processing, and your rights are set out in our privacy policy.
We endeavour to resolve any disputes amicably. Please contact us first at the address above. Consumers in Switzerland may contact the Ombudsman for consumer disputes where applicable; there is no obligation on either party to take part in mediation.
These terms and all contracts concluded on their basis are governed by Swiss substantive law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of private international law.
Place of jurisdiction is the seat of Your company. For consumers, the mandatory provisions on the place of jurisdiction for consumer contracts under Article 32 of the Swiss Civil Procedure Code (ZPO) remain reserved: a consumer may bring an action at their own domicile or at our seat, and may only be sued at their domicile.
Should individual provisions of these terms be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by the statutory provision or, in its absence, by a valid provision that comes closest to the economic purpose of the invalid provision.
Amendments and additions to the contract must be made in text form. We may amend these terms for future contracts at any time; the version in force at the time of your order applies to that order.
Version dated 22.09.2026.
Generated template — informational, not legal advice. Have it reviewed before relying on it.
Automatically generated draft — no legal validity
This text was generated automatically from the details you entered. It has not been checked by a lawyer, is not legal advice and has no legal validity. Read it in full, adapt it to what your business actually does, and have it reviewed before you publish or rely on it.